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Passenger Information

Passenger Services

Listed below are the main passenger services including lost and found, banking and currency exchange, luggage facilities, VIP lounges and meeting rooms, tourist information, first aid facilities and details on the chapel. Please note that there is no longer a Post Office at Malaga Airport, although there are post boxes.  However, we have heard that the post takes quite along time to arrive at its destination if at all, so we would recommend avoiding this.

We also get asked a lot about left luggage facilities at the Airport. I am afraid there isn´t any place at Malaga Airport, however there is luggage store at the Maria Zambrano Railway Station in the City Centre.

Childrens Play Area

There is a small childrens play area in Terminal 2, 1st Floor Boarding Area.

Church Services

There is a Multi-denominational Oratorio/Chapel in Terminal 3 on the ground floor which is open every day from 6am to 10.30pm.

Complaints

If you have any complaints we advise you to take them up as soon as you can and directly at the airport if this is possible.  You can either call the Airport Direct on 0034 902 404 704 or email administracionelectronica@aena.es.  We advise to keep the wording as short and as clear as possible.

Currency Exchange

There are 3 Currency Exchange Points in Malaga Airport.  Terminal 2 Tel:  0034 952 067 764, open Monday to Friday from 9am to 10pm.  Saturdays & Sundays 9am to midnight.    Terminal 3 Arrivals Hall Area  Telephone 0034 952 239 981 Monday to Friday 8am to 10pm, weekends 8.30am to 10.30pm.  Terminal 3 Boarding Area 0034 952 238 274 Monday to Friday 6.30am to 10pm, weekends 7am to midnight.

There are also ATMS,  Euronet, Unicaja & Banca March at the airport.  Euronet have points in Terminal 3 Baggage Reclaim Area and Terminal 3 Check-in Area.   Unicaja have 2  ATM´s, Terminal 3 Check in Area and Terminal 3 Boarding Area.  Banca March have ATMs in T3 Floor 0 (arrivals hall) & Floor 1 (check-in area). Arrivals Hall and Terminal T3. P1 Zone Billing

Fast Track Security

There is Fast Track Security at Malaga Airport now which is great news.  The only thing is that it isn´t Fast Track as many of you may know it, where you can pay to skip the queue.  This Fast Track is only for certain passengers flying specific airlines and who hold a Business Class Card or similar.  All details on Fast Track.

Internet & Wi-Fi

The internet and WiFi service offers broadband connection through laptops, phones or PDAs. It is provided by Telefónica de España and offers a free service for unlimited time.Web:http://www.kubiwireless.com/ Email: ayuda@kubiwireless.com

Lost Luggage

If you are unlucky enough to lose your baggage then the Lost Luggage Office of the handling companies (Iberia, Flightcare, Clever, Newco-Spanair, Air Europa and Easy Jet) are located in the baggage reclaim area.

  • Aviapartner 0034 952 974 107
  • EasyJet 0034 952 048 160
  • Groundforce 0034 952 048 378
  • Iberia 0034 952 136 292
  • Norwegian Air 0034 952 974 234
  • Ryanair 0034 602 406 349

Lost Property

If you have lost anything at Malaga Airport then you can check it if has been handed in at the lost property office located on the first floor of Terminal 3,  just to the right of security.  Malaga Lost Property Telephone Number  is 0034 659 142 495 or you can email them on objetosperdidosagp@aena.es.  You can also  download a claim form here, although we believe if possible, the best scenario is to go there in person.   For objects left on the aircraft or lost luggage please contact your Airline either in the Departures Lounge or here are the Airline Telephone Numbers.  Here is all the information for Malaga Airport Lost Property at AENA direct.

Luggage Store at Malaga Airport

There are no left luggage facilities at Malaga Airport, however, there is at Maria Zambrano, which is a short train or bus ride away, but it is a solution.  You can leave your luggage at the Vialia Centre / Maria Zambrano and have access between 7am to 11pm.  Prices depend on size and number of days you leave your belongings for.

Luggage Wrapping Service

There are 3 points where you can get your luggage wrapped, 2 in Terminal 3 Check-in Area and 1 in Terminal 2 Check-in Area.

Malaga Airport Museum

Well worth a visit if you have some time spare before your flight.  As you drive towards the airport the Museum is located just before the main airport, it is well signposted.    Tuesdays to Saturdays 10am to 2pm and Tuesday afternoons 5pm till 8pm.  It really is very interesting to see and you just need to give a donation. Malaga Airport Museum, Museo del Aeropuerto Malaga.

Medical Facilities at Malaga Airport

Malaga Airport has 12 Cardiac Rescue Points.  There is also a Medical Centre on Floor 0 in Terminal 3 Arrivals Hall.  The pharmacy is in the public zone on the first floor and is open from 8am to 10pm.  After security there are ParaFarmacia Vending Machines selling numerous first aid items.

Nursing Room

There is a nursing room in Terminal 2, First Floor Boarding Area.

Passengers with Reduced Mobility

There are information desks and meeting points in Terminal 3 in all the different zones. They are easy to spot as they are bright yellow and signposted “Sin Barreras”. Assistance may be requested at these points by pressing the button on the panel. Read more about Passenger Assistance at Malaga Airport. You can request personal assistance via the Aena information helpline telephone +34 902 404 704 or try 0034 952 048 649.

Police

Guardia Civil are located in Terminal 3, 1st floor at the Check-in Area. Telephone Number 0034 952 247 432 or 062.  The National Police are in Terminal 1. Floor 0 of the Arrivals Hall Phone number is  0034 952 231 620.  There are police visual inside and outside of the airport.  If you have any problems do speak to them.

VIP Lounges

Malaga Airport has one VIP Lounge in Terminal 3 on the second floor located in the Departures zone on the floor above the shopping area.  As you pass through the big Duty Free after Security, turn right and its just up the stairs.  There is free WiFi available. For more information telephone 0034952 048 854 or 952 074 674 or 952 074 675 email salavipAGPT3@e-externas.aena.es.

Tax Refund

Non-community citizens can obtain reimbursement of taxes paid at the VAT refund tax office in Terminal 3 just to the right of security checkpoint.  Opening hours Monday to Friday, 6.30am to 10pm and weekends 7am to midnight.

Tour Operators Malaga Airport

Here are all the Tour Operators that have desks within Malaga Airport.  As you leave Arrivals, there is also a Tourist Information Point here, telephone number 0034 951 294 003 email otaemalaga@andalucia.org

  • AEDAV  0034 902 883 090
  • Bravo Tours  0034 952 387 511
  • Ibero Service (Thomas Cook) 952 388 300
  • Senior World 0034 952 389 919
  • Side Tours 0034 952 567 358
  • Thomas Cook-Neckermann 0034 952 288 300
  • Thomson (Tui)  0034 952 048 353 / 952 058 466
  • TSC Travel 0034 952 437 067
  • TUI-Ultramar 0034 952 387 764
  • Viajes Rusadir 0034 952 387 764
  • Viajes Urbis 0034 852 389 755

Information Desks

  • AENA (Spanish Airport Authority) T3 Floor 0, T3 Floor 1, T2 Floor 0, T2 Floor 1.  Tel: 0034 902 404 704
  • Disabled Information T2 First Floor Tel: 0034 952 048 649
  • FlightCare T3 First Floor Tel: 0034 952 048 699
  • General Aviation Tel:  0034 952 048 418 Email agpageneral@aena.es
  • Passengers Support office T3 First Floor Tele:  0034 952 048 837
  • Tourist Office T3 Arrivals 0034 951 294 003 otaemalaga@andalucia.org
  • Multimodal Transport Office T3 Ground Floor 0034 952 048 839

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