Passenger Assistance At Malaga Airport

Mobility and special needs assistance at Malaga Airport is provided by an organisation called Sin Barreras. This guide explains everything you need to know about Passenger Assistance at Malaga Airport, including how to book it, who can book it, how to find the meeting points, as well as the pros and cons. We also include information about the Malaga Airport Special Needs Lounge below.

What is “Sin Barreras” Passenger Assistance At Malaga Airport?

This is a free-of-charge service at Malaga Airport to support individuals with reduced mobility or people who require special assistance while travelling through the airport. It’s provided by an organisation called Sin Barreras. They cover:

• Pre-arrival Services – Passengers can request special assistance services in advance of their arrival at the airport.
• Meeting Points -There are designated meeting points throughout the airport where passengers with reduced mobility can go to request assistance. These points are clearly marked with yellow signs and operated by staff wearing yellow uniforms. If you cannot find a staff member, you can ring a buzzer for assistance.
• Assistance Staff – Qualified personnel are available to help passengers with mobility issues.
• Equipment – Wheelchairs, adapted transport vehicles, use of lifts, etc.
• Guidance and Escorting – Guiding passengers through airport procedures, helping with luggage, escorting them to the gate, and providing information regarding flights and airport services.

Who is entitled to assistance at Malaga Airport?

• Passengers with limited mobility due to physical or mental disability
• Advanced age
• Any other disability requiring special attention

Please note there are some cases the Sin Barreras service cannot legally accept. For example, they cannot offer guardian or custody services to the following passengers, who must always be accompanied by an adult passenger:

• Minors
• People who are not self-sufficient (e.g.: people with Alzheimer’s disease, etc)

How to Book Assistance at Malaga Airport:

There are 3 steps to book and make sure your trip goes smoothly:

1. Book 48 hours before

Book the Sin Barreras service a minimum 48 hours before your scheduled departure time. If you can, try to book it up to a few days or even a week before to guarantee the best quality of service. You can book the service through their webpage, through the official AENA app, by calling (+34) 91 321 10 00 or by emailing sinbarreras@aena.es.

2. Provide your mobility/disability information

Make sure you provide the correct information about your mobility issue or disability. Without that, Sin Barreras cannot provide you with the correct type of assistance. For instance, the assistance that needs to be given to a blind passenger, a passenger with autism or someone navigating the airport in a wheelchair differs greatly.

3. Meet Sin Barreras at the airport

Go to one of the designated meeting points at Malaga Airport at the time agreed, following all the instructions you’re given. This will ensure the quality of service is at its best. In peak times, go to the airport early if you can.

Meeting Points for Assistance at Malaga Airport

You can find all Sin Barreras assistance meeting points on the AENA interactive Malaga Airport map here. Go into the search panel on the left, and scroll down until you find PRM. Click and the map will show you all the meeting points, information desks and facilities available.

Notifying Your Airline and Destination Airport

Always notify your destination airport and your airline about your disability, mobility or special needs to make sure your trip goes without a hitch. Also, note that some airlines apply transport restrictions on mobility equipment like wheelchairs or electric motorcycles. Always check with your airline first, if you’re bringing your own mobility equipment.

Special Needs Lounge at Malaga Airport

Malaga Airport also has a Special Needs Lounge (you must book it beforehand). This lounge is meant only for passengers with special needs, such as autism or other developmental disorders, or for example, people needing to recharge the batteries of their mechanical prostheses. To access the lounge, you can request it at Aena information points or at the Sin Barreras assistance points. However, its use is subject to availability, so we recommend you book it beforehand by email at agppmr@aena.es.

Malaga Airport Train Accessibility for Wheelchairs

We have been informed by RENFE, the train company, that all the Malaga Cercanias Lines, except for Torremolinos have either a lift, ramp or access for wheelchairs. If you are in doubt you can chat with others here in our Facebook Group The Costa Del Sol Travel Forum.

Opinions & Feedback: Assistance at Malaga Airport

If you follow our busy Facebook Page, you may have found some posts regarding Assistance at Malaga Airport and generally, the feedback is fantastic. In fact, when walking around the airport, we’ve often noticed how nice and friendly the Sin Barreras staff are. We also interviewed the Sin Barreras staff, who spoke excellent English, and we were very impressed by their professionalism and friendliness. Here are a few typical comments from our community members in our Facebook Group The Costa Del Sol Travel Forum.

Positive reviews:

“We have always had assistance at Malaga airport they have always been helpful and friendly.”

“Used T2 this week, excellent treatment, well done managed to get buggy as 3 of us needed assistance.”

“My mother had pre-booked Assistance for her flight yesterday and it was a treat, everything went well. A big thank you.”

Not-so-great reviews:

A handful of people have mentioned problems with long queues and waiting times. It seems that in peak seasons, the service hasn’t been so great because of this. Therefore, in peak times like summer and Easter, we recommend you book assistance 7 days before you travel and arrive at the Airport earlier than usual.

Top tips: Get the most out of Assistance at Malaga Airport

Be aware that the main Sin Barreras Help Desk in Terminal 3, just by Security, is always the busiest. This area is generally busy and stressful, with people coming in through the terminal main doors, queuing for security and asking airport staff for help. So our advice is to enter via Terminal 2 and just over to the right. There, between T2 and T3, is the main Passenger Assistance Area called Sin Barreras. This area is generally less busy and you won’t have such a long wait.

Complaints

If you need to make a complaint about your booking or if your booking was denied, you can send an email to this address sinbarreras@aena.es. Please be sure to leave reviews especially if the service was just ok or excellent. Sometimes people only leave reviews to complain.

General passenger services at Malaga Airport

Need more information about other services at Malaga Airport? Like medical facilities, pharmacies or anything else? Be sure to visit our full guide to all passenger services at Malaga Airport.

More questions?

If you have questions about Passenger Assistance in Malaga, join our Facebook Group The Costa Del Sol Travel Forum. Our huge community of friendly travellers, used to navigating Malaga Airport, will be happy to help and give you advice. You can also follow us on our Facebook page.