If you follow our busy Facebook Page, you may have found some posts regarding Assistance at Malaga Airport. Generally the feedback is fantastic, but there seem to be a few people that have found it a little less than satisfactory.
So we took a trip there the other day and spoke to the people ourselves to try and find out where the problem could be. We were most impressed with the help and information we received from one particular lady who spoke perfect English. In fact, wandering around, many of the ´Sin Barreras´ staff were chatting away to people and seemed very nice and friendly.
Instantly we saw one problem and that is the position of the Main Help Desk in Terminal 3, just by Security. This area is extremely busy and quite stressful with people queuing for security, people arriving at the terminal, people at the cafes and asking for help. There was also queue at the Information Point where you need to confirm you are at the airport ready for your assistance.
So our advise, if you can, enter into T2 area or go towards the left hand side if you have entered T3, where its a little quieter, you can ask for help and there is lots more seating available. In the middle of T2&T3 is another Sin Barreras Help Desk.
A few comments that people have had to say about the service..
“We have always had assistance at Malaga airport they have always been helpful and friendly x”
“Used T2 this week excellent treatment well done managed to get buggy as 3 of us needed assistance”
“My mother had pre-booked Assistance for her flight yesterday and it was a treat everything went well . A Big Thank You”
Whilst there, we also asked about kids with Autism & Aspergers and she said of course they can assist with this too. The problems come when passengers haven’t booked this Free Service or if they haven´t booked the correct service.
All this information can be found on the Official Aena Website for Airports in Spain
There are lots more rules and regulations regarding this service for all the different types of disabilities. Therefore, if you do require more in-depth information please consult with your airline direct or you can come and chat with us on our Facebook Page where we can try and help you with your specific enquiry. Alternatively you can find a lot of information here about travelling with ill health, pregnancy and kids travelling alone. Also here about travelling with a Guide Dog and Wheelchairs at Malaga and also for people with impaired hearing.
We have been informed by RENFE, the train company, that all the Malaga Cercanias Lines, except for Torremolinos have either a lift, ramp or access for wheelchairs. If you are in doubt you can chat with others here on our Facebook Page.
If you need to make a complaint about your booking or if your booking was denied, you can send an email to this address firstname.lastname@example.org or make use of the Aena complaint form, which you will find at the airport information desks.